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Help & Support
Need assistance with your order, shipping, or product details? We are here to help.
- Order Support – Questions about placing or tracking an order? Contact us anytime.
- Shipping & Delivery – Information on delivery times, carriers, and destinations.
- Returns & Refunds – Review our Return Policy and learn how to request a refund.
- Billing & Invoices – Request an invoice or check the status of your payment.
General Support: info@athenatecs.com
Billing & Refunds
For questions related to invoices, payments, or refunds, please refer to the information below or contact our finance team directly.
- Invoices: Need a copy of your invoice or want to verify payment status? We are happy to assist.
- Payments: We accept various secure payment methods. Contact us for specific instructions related to your order.
- Refunds: If your return has been approved, refunds are processed within 5–10 business days after we receive the returned item.
- Returns: Products must be returned in their original packaging. Certain conditions may apply.
Finance Support: finance@athenatecs.com
(Please include your order number for faster processing.)
Shipping & Delivery
We manage our shipments using Sendy, a smart shipping platform that connects us with reliable national and international carriers.
- Within the Netherlands: Orders are typically delivered within 1–3 business days.
- Across Europe: Most deliveries arrive within 3–7 business days.
- Worldwide shipping: We ship to various regions outside Europe. Delivery times depend on the destination and selected carrier.
You will receive a tracking link once your order has been dispatched.
If you have special shipping needs or questions about delivery, contact us at info@athenatecs.com.