Faq
Help & Support
Need assistance with your order, shipping, or product details? We’re here to help.
- Order Support – Questions about placing or tracking an order? Contact us anytime.
- Shipping & Delivery – Information on delivery times, carriers, and destinations.
- Returns & Refunds – Review our Return Policy and learn how to request a refund.
- Billing & Invoices – Request an invoice or check the status of your payment.
General Support: info@athenatecs.com
Billing & Refunds
For questions related to invoices, payments, or refunds, please refer to the information below or contact our finance team directly.
- Invoices: Need a copy of your invoice or want to verify payment status? We are happy to assist.
- Payments: We accept various secure payment methods. Contact us for specific instructions related to your order.
- Refunds: If your return has been approved, refunds are processed within 5–10 business days after we receive the returned item.
- Returns: Products must be returned in their original packaging. Certain conditions may apply.
Finance Support: finance@athenatecs.com
(Please include your order number for faster processing.)
Shipping & Delivery
We manage our shipments using Sendy, a smart shipping platform that connects us with reliable national and international carriers.
- Within the Netherlands: Orders are typically delivered within 1–3 business days.
- Across Europe: Most deliveries arrive within 3–7 business days.
- Worldwide shipping: We ship to various regions outside Europe. Delivery times depend on the destination and selected carrier.
You will receive a tracking link once your order has been dispatched.
If you have special shipping needs or questions about delivery, contact us at info@athenatecs.com.
Can I distribute AthenaTecs products in my region?
We are open to new distribution partnerships. Please contact us at info@athenatecs.com with your inquiry and company background.
Do you provide technical support for your products?
Absolutely. Our team offers technical guidance and documentation to ensure proper use of our reagents and tools.
What type of R&D projects does AthenaTecs support?
AthenaTecs supports applied research in molecular diagnostics, field-ready testing, and environmental health, including pilot studies on microplastic exposure and detection in human and ecological samples.
Is AthenaTecs involved in microplastic research?
Yes. Our team is actively developing tools. We are currently running pilot projects in the Caribbean.
Can I collaborate with AthenaTecs on research projects?
We welcome collaboration with researchers, universities, NGOs, and health authorities. If you are interested in partnering on diagnostic innovation or microplastic studies, contact us at info@athenatecs.com.
Can I propose a co-development project or research collaboration?
Yes. We welcome collaborations with public health institutions, NGOs, universities, and biotech innovators. If your project aligns with our focus areas, contact us to schedule a consultation.
What is the difference between your in-house R&D and collaborative R&D?
Our in-house R&D develops proprietary technologies in diagnostics and sustainability. Our collaborative R&D services support external partners such as academic labs and biotech companies with custom assay development, validation, and pilot production.
Can AthenaTecs develop custom diagnostic assays for our lab or study?
Yes. We provide fully customized development of research-use-only (RUO) assays, including PCR, ELISA, lateral flow, and point-of-care formats. We also offer bioinformatics and RUO buffer solutions.
Do you offer support with validation and scaling of RUO assays?
Absolutely. We support partners from feasibility and prototyping through to small-scale production, ensuring that the assays meet scientific and practical field standards.
What makes AthenaTecs a strong R&D partner?
Our team brings deep expertise in molecular biology, immunology, protein engineering, and field diagnostics. We prioritize flexibility, sustainability, and real-world usability and we understand the needs of tropical and low-resource contexts.