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Help & Support

Need assistance with your order, shipping, or product details? We’re here to help.

Order Support – Questions about placing or tracking an order? Contact us anytime.
Shipping & Delivery – Information on delivery times, carriers, and destinations.
Returns & Refunds – Review our Return Policy and learn how to request a refund.
Billing & Invoices – Request an invoice or check the status of your payment.

General Support: info@athenatecs.com

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Billing & Refunds

For questions related to invoices, payments, or refunds, please refer to the information below or contact our finance team directly.

Invoices: Need a copy of your invoice or want to verify payment status? We’re happy to assist.
Payments: We accept various secure payment methods. Contact us for specific instructions related to your order.
Refunds: If your return has been approved, refunds are processed within 5–10 business days after we receive the returned item.
Returns: Products must be returned in their original packaging. Certain conditions may apply.

Finance Support: finance@athenatecs.com
(Please include your order number for faster processing.)

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Shipping & Delivery

We manage our shipments using Sendy, a smart shipping platform that connects us with reliable national and international carriers.

Within the Netherlands: Orders are typically delivered within 1–3 business days.
Across Europe: Most deliveries arrive within 3–7 business days.
Worldwide shipping: We ship to various regions outside Europe. Delivery times depend on the destination and selected carrier.

You will receive a tracking link once your order has been dispatched.
If you have special shipping needs or questions about delivery, contact us at info@athenatecs.com.

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Email us

Info@athenatecs.com

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Phone

+31 (0)85 303 8671

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Address

Molengraaffsingel 10
2629 JD Delft
The Netherlands

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